Field service
Works even with no signal.
The service report is written next to the machine, on the technician's tablet, and reaches the office on its own. For farm machinery dealers who service machines out in the fields, where phones get no signal.
What changes for the technician
No more service reports pieced together from memory at night.
Signed in the field.
Technician and customer sign on the tablet, next to the machine. On confirmation the PDF is emailed to the customer automatically.
Dictated, not typed.
The work done is spoken, not written: dictation knows workshop terms. Spare parts are picked from what's in the van.
Warranty claims, complete and ready.
Fault photos, serial number and engine-hour reading stay attached to the job. The manufacturer claim is ready when the technician closes it.
The service report
Five steps, one at a time.
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Fault
What the customer reported comes with the work order. The technician adds what they find, plus photos.
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Work
What was done, dictated by voice, extra jobs and the outcome.
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Hours
Travel and work hours per person, the machine's engine hours, kilometres.
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Parts
Parts fitted, picked from the van stock. Parts from elsewhere are added by hand.
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Signature
Summary, then technician and customer sign. The signed PDF is emailed.
How it works
Work as usual. The network is only needed later.
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Works offline
The tablet holds work orders, customers, machine history and parts. In the middle of a field you fill in everything, from the first photo to the signature.
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Syncs on its own
When the signal comes back, whatever is queued is sent automatically. Nothing is duplicated, nothing is lost.
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The office checks, it doesn't retype
The signed report lands on the workshop board with hours, parts and kilometres already in order for invoicing.
For workshop managers
Before and with WayFix.
| Before | With WayFix | |
|---|---|---|
| Service report | On paper, pieced together at night | Signed by the customer on site |
| Reaching the office | Days later, retyped by hand | As soon as there's signal |
| Invoicing | Hours and parts to reconstruct | Hours per person, parts and km ready |
| Warranty claims | Late, often incomplete | Complete with photos and serial number |
| Double call-outs | Discovered on site | Each work order is taken by one technician only |
Book a demo
Let's try it on one of your jobs.
We'll show you the service report on the tablet with your machines and your workshop cases. We'll call you back to set a date.